The question "Ab wann Fünfjahres Garantie Rolex?" (When does the five-year Rolex guarantee start?) is a common one among prospective and existing Rolex owners. While Rolex is renowned for its exceptional timepieces and commitment to quality, understanding the specifics of their warranty is crucial. This article delves into the intricacies of Rolex warranties, addressing the five-year guarantee, other warranty types, and clarifying the often-misunderstood aspects of Rolex's commitment to its products. We will also examine the role of the official Rolex service centers, like the one represented by ROLEX Deutschland GmbH (Dompropst-Ketzer-Str. 1–9, 50667 Köln, Postfach 10 30 41, 50470 Köln, Telefon: +49-221-16-500), in ensuring that your Rolex receives the care and attention it deserves.
The Myth of the Five-Year Rolex Guarantee:
Contrary to popular belief, Rolex does *not* offer a standard five-year international warranty on all its watches. The idea of a "fünfjahres Garantie" (five-year guarantee) is often a misconception. While Rolex has implemented extended warranty programs in specific circumstances, there's no universal five-year guarantee applied across the board. The warranty period offered by Rolex traditionally covers a shorter duration, which we'll detail below. The perceived existence of a five-year warranty might stem from anecdotal evidence, marketing misinterpretations, or confusion with extended warranty programs offered through authorized retailers or specific promotions.
Understanding the Standard Rolex Warranty:
The standard Rolex warranty is a two-year international guarantee. This warranty covers manufacturing defects in materials and workmanship. This means that if your Rolex watch malfunctions due to a fault in its construction or the quality of its components within the first two years from the date of purchase, Rolex will repair or replace it at no cost to you. This warranty is valid worldwide and is transferable, meaning that even if you purchase a pre-owned Rolex, the remaining warranty period is still valid (provided it’s within the two-year timeframe and the previous owner hasn't already used it).
What the Rolex Warranty Covers (and Doesn't):
The Rolex warranty explicitly covers defects in materials and workmanship, but it importantly *excludes* damage caused by:
* Accidental damage: Drops, impacts, scratches, and other accidental damage are not covered.
* Improper use or handling: Misuse, neglect, or unauthorized repairs void the warranty.
* Normal wear and tear: The natural aging and deterioration of the watch's components are not covered.
* Water damage (unless specified): While many Rolex watches are water-resistant, exceeding the stated water resistance depth can invalidate the warranty. Always refer to your watch's specifications.
* Battery failure (for quartz models): Battery replacements are typically not covered under warranty.
It's crucial to understand these exclusions. While Rolex strives for perfection, their warranty protects against manufacturing flaws, not accidental damage or misuse.
Rolex Chronometer Guarantee:
Many Rolex watches are certified chronometers. This certification, granted by COSC (Contrôle Officiel Suisse des Chronomètres), signifies that the watch movement has met stringent accuracy standards. The chronometer certification itself is not a separate warranty but rather a testament to the watch's precision at the time of its manufacture. While the chronometer certification doesn't extend the standard two-year warranty, it does highlight the high quality and precision of the movement.
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